What is your policy on payments?

Payment for your treatment is due at the time of your appointment. We accept payment by cash, debit/credit card and cheques by prior arrangement.


Am I eligible for Medicare Rebates on your services?

Your GP will determine if your treatment is eligible for Medicare rebates. Be sure to bring any referral documentation to your initial session.


Do I need a referral from my doctor?

No, you can visit one of our psychologists without a referral if you wish. However, if you want to claim a rebate from Medicare you must first visit your doctor for a referral letter and to establish a Mental Health Care Plan before seeing a psychologist.  Your doctor will assess your progress after the first six sessions.  


Can I claim Medicare Rebate on the day?

Yes, we do have online Medicare processing. If you are eligible for a Medicare rebate, we can process your claim online. If you register your banking details with Medicare, rebates will be automatically deposited into your nominated account. Of course, you can still claim at Medicare offices in the usual way.


What is your cancellation policy?

In order to provide maximum access for all of our clients, we ask that should you need to cancel or re-schedule an appointment you give us sufficient time to offer the opportunity to those who are waiting.  We require 24 hours’ notice or the full scheduled fee for the session will be charged.

Please note that cancellation fees are not subject to Medicare or health fund rebates.


How long does it take?

Each session will last 50 minutes. Our therapists respect your time, and therefore you can expect your session to proceed on time. The number of sessions needed will vary depending on your personal circumstance.

Note, most EMDR sessions will last 80 mins.  


How should I prepare for your initial appointment?

Give yourself plenty of time to arrive early enough to fill out  registration forms, and to find a car space in our busy onsite carpark.

Be sure to bring your Mental Health Care Plan, GP Referral or other documentation.

Be sure to bring your Medicare Card.


What if it is difficult to attend treatment at your offices?

Ordinarily sessions are conducted in our Berwick rooms.


However, Skype and telephone sessions can be considered to help you access regular treatment where this may be difficult.  

Talk to us to discuss whether these might be suitable options for your treatment.