Frequently asked questions

WHAT IS YOUR POLICY ON PAYMENTS?


Payment is contactless, on the day of your appointment.




AM I ELIGIBLE FOR MEDICARE REBATES?


Your GP will determine if your treatment is eligible for Medicare rebates. Be sure to bring any referral documentation to your initial session. If you have begun treatment at another clinic, you can always call Medicare to determine how many Medicare rebates you have remaining on your referral.




DO I NEED A REFERRAL FROM MY DOCTOR?


No, you can visit your psychologist without a referral if you wish. However, if you want to claim a rebate from Medicare you must first visit your doctor for a referral letter and to establish a Mental Health Care Plan before seeing your Psychologist. Your Doctor will assess your progress after the first six sessions, and refer you for more sessions if required.




CAN I CLAIM A MEDICARE REBATE ON THE DAY?


Yes, we have online Medicare processing. If you are eligible for a Medicare rebate, we can process your claim online. If you register your banking details with Medicare, rebates will be automatically deposited into your nominated account.




WHAT IS YOUR CANCELATION POLICY?


In order to provide maxiumum access for all of our clients, we ask that should you need to cancel or re-schedule an appointment you give us sufficient time to offer the opportunity to those who are waiting. Help us never charge a cancelation fee. All you need to do is give us 24 hours notice and let us know. Please note that cancelation fees are not subject to Medicare or Health fund rebates.




HOW LONG DOES A SESSION LAST?


Each session will last for 50 minutes. Our therapists respect your time, and therefore you can expect that your session will run on time. The number of sessions needed will vary depending on your personal circumstance. Please note: most EMDR sessions will last for 80 minutes.




HOW SHOULD I PREPARE FOR MY INITIAL APPOINTMENT?


Give yourself plenty of time to arrive early enough to manage traffic, find a car park and fill out any forms. Be sure to bring your Mental Health Care Plan, GP Referral or other documentation. Be sure to bring your Medicare Card.




WHAT IF IT IS DIFFICULT TO GET TO SESSIONS?


Ordinarily session are conducted in our Berwick rooms. However, Telehealth and phone sessions can be considered to help you access regular treatment where this may be difficult.




CAN I GET A MEDICARE REBATE IF A CHILD (CLIENT) IS NOT PRESENT?


Unfortunately you cannot claim a rebate for sessions where your child client is not present. Sessions attended without your child are privately funded. Some private health funds may provide a rebate, its best to check with your individual fund. You also cannot use your own Mental Health Care Plan when attending sessions without your child.




HOW LONG IS YOUR WAITING LIST?


We currently have a long waiting list for new client seeking treatment, approximately 4 months. New clients can chose to be placed on our active waiting list, which is monitored daily, and SINGLE SESSION appointments with your chosen therapist will be offered to you as they become available, sometimes with some notice, sometimes on the day. You do not have to accept these appointments offered, but you may wish to. A single session appointment does not start your treatment, it is a structured singular session that allows you to clarify the issues you want to overcome, develop strategies for coping and develop a plan to manage until your treatment begins. Accepting a single session appointment off the waiting list does not alter the appointments you have already secured.




DO YOU ACCEPT NDIS CLIENTS?


Yes, we treat self managed NDIS clients. Self-managed NDIS clients are billed as private paying clients, and they claim their invoices from NDIS privately.




DO YOU ACCEPT WORKCOVER CLIENTS?


Yes we do, however, WorkCover clients are billed as private paying clients, and they claim their invoices from WorkCover privately.




HOW DO I PREPARE FOR A TELEHEALTH SESSION?


Your appointment reminder contains the link for you to e-meet your therapist in session at the appointed time. Use that link in either the browser of your phone, tablet or laptop at your scheduled appointment time. PREPARATION:
Make sure that you have a full battery on your device. Practice positioning the device in a stable place so that your therapist can see you. Make sure that your camera and audio is turned on. Make sure that you have someone mind the kids, you have made yourself a cuppa and turned your phone to silent. Make sure you have some tissues handy.




WHAT IF I DONT WANT A TELEHEALTH SESSION?


Clients of Winnicott accept that Telehealth sessions will be part of their treatment from time to time. Perhaps you or your therapist may have a sniffle, or perhaps the government will put the community into a short lockdown and so you will need to have your session remotely to keep everyone COVIDSafe. We do not want anything to get in the way of you getting your treatment. If you are really not comfortable with this, that's ok, we do not want you to have a treatment that is outside what feels right for you, this decision is yours and it may be this clinic is not the right fit for you. Unfortunately, having this flexibility around Telehealth is a requirement of being a client at Winnicott in COVID times. Please have a think about this, as it is likely that at some point some of your sessions will end up being via Telehealth.




CAN I HAVE EMDR TREATMENT VIA TELEHEALTH?


Yes, you absolutely can. There is no change to the wonderful outcomes you can expect from EMDR, whether conducted face to face in the clinic, or remotely via Telehealth.